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ISO 10001-2-3-4 certification in UAE

Home ISO 10001-2-3-4 – Customer Satisfaction Management System

ISO 10001 Certification in UAE – Dubai & Abu Dhabi

ISO 10001/2/3 – Customer Satisfaction
- Complaint Management System

Sterling International Consulting FZE is the largest and best ISO 10001, ISO 10002, ISO 10003, ISO 10004 certification consulting company in the UAE, providing ISO 10001/2/3 consulting, ISO 10001/2/3 training, ISO 10001/2/3 implementation and ISO 10001/2/3 certification services in Dubai, Abu Dhabi, Sharjah, Ajman, Umm al-Quwain, Ras al-Khaimah and Fujairah. As the most reputable and preferred ISO 10001/2/3 consultants in Dubai and  Abu Dhabi , we provide the most practical ISO 10001/2/3 implementation and ISO 10001/2/3 certification services available. We are the leading ISO 10001/2/3 consultant in UAE – United Arab Emirates.


We have provided ISO 10001/2/3 certification consulting services in more than 50 countries around the world.


ISO 10001, ISO 10002, ISO 10003 certification in the United Arab Emirates can be achieved by implementing an PDCA based customer feedback, satisfaction and complaint management system by contacting at info@uaeiso.com for a free evaluation of your existing system.

ISO 10001/2/3 – Customer Satisfaction - Complaint Management System

For any organization in UAE looking to achieve ISO 10001/2/3 certification, we are the preferred choice across industry verticals. Our ISO 10001/2/3 consulting services in the UAE and ISO 10001/2/3 certification in UAE are fastest, simplest, value adding and cost effective.


We make sure that you not only achieve the ISO 10001/2/3 certificate, but you also get a fully developed Customer Satisfaction – Complaint management system that will add a sustainable competitive advantage to your company and help improve your business processes and operations while enhancing your operational capabilities and performance.

What is the ISO 10001/2/3 Customer Satisfaction - Complaint Management System – ISO 10001/2/3?

ISO 10001/ISO 10002/ISO 10003 are a set of standards that help an organization with better planning, development, implementation, maintenance and improving the code of conduct for better customer satisfaction. It can be used by any organization despite the number of employees, the type of work carried out or the different products or services provided. It aims to improve customer service, addressing codes of conduct and resolving disputes and complaints. The guidelines outlined by the ISO help to monitor and develop better customer relations in your organization.


ISO 10001:2018 guides you in planning, designing, developing, maintaining and improving customer satisfaction codes of conduct. It applies to product-related codes of promises made to the customers.

It does not apply to other types of codes of conduct such as the relationship between the organization and its employees or the organization and its suppliers. ISO 10002:2018 is associated with the process of complaint and the way in which complaints are handled related to the products in an organization. It is aimed at ensuring a customer friendly environment wherein the organization is welcome to accept feedback from customers (even in the form of complaints), can resolve the complaints received and thus enhance existing customer service. Through this system, the complaint process is made easy and complaints are better assessed, analyzed and evaluated.


ISO 10003:2018 is the set of standards provided for an effective dispute resolution process. It applies to complaints received about the organization’s products as well as disputes or issues arising due to domestic or cross-border business including, disputes due to e-commerce. It does not apply to complaints that arise within the organization but is mainly to enhance customer relations.


For any kind of ISO 10001/2/3 related issues or for any ISO assistance, our experts at Sterling International Consulting FZE have the right solution for your organization.

How to get ISO 10001/2/3 certified in the UAE

We follow our worldwide proven ISO 10001/2/3 implementation methodology customized to UAE business requirements, resulting in an effective ISO 10001/2/3 implementation and result-oriented ISO 10001/2/3 certification in UAE, Dubai and Abu Dhabi.

  • Contact Sterling International Consulting FZE at info@uaeiso.com with an application for ISO 10001/2/3 certification.
  • We will send you a proposal and project plan covering all phases of the implementation, training, consulting and certification.
  • Once you send us your approval, we assign a dedicated ISO 10001/2/3 consultant to your company who will act as a project manager till you receive ISO 10001/2/3 certification.
  • We conduct gap analysis to identify the current level of your organization and where you stand with respect to ISO 10001/2/3 standard requirements.
  • We provide awareness training to various employees in your organization on the ISO 10001/2/3 standard, various clauses of the ISO 10001/2/3 standard, implementation requirements of the ISO 10001/2/3 standard and documentation with respect to ISO 10001/2/3.
  • We work with your team to design and finalize documentation covering manuals, standard operating procedures, forms, templates, checklists, etc.
  • with respect to ISO 10001/2/3 standard.
  • We provide implementation assistance to your team for implementation of all the requirements of the ISO 10001/2/3 standard and as per documentation prepared.
  • We provide internal auditor training to your team on ISO 10001/2/3.
  • We assist your team in carrying out an ISO 10001/2/3 internal audit or if required, our consultant can perform an internal audit on your behalf.
  • We carry out an ISO 10001/2/3 pre assessment audit and assist you to close the ISO 10001/2/3 audit observations to ensure your organization is 100% ready for the audit.
  • We finalize with the ISO 10001/2/3 certification body as per your preference and finalize the date for ISO 10001/2/3 audit from the certification body.
  • We provide any assistance during the audit to ensure successful completion of the ISO 10001/2/3 certification audit and that your organization receives recommendation letters from the certification body.
  • Finally, your organization receives an ISO 10001/2/3 certificate.

What can Sterling International Consulting offer for ISO 10001/2/3 certification of your company in UAE?

What can Sterling International Consulting offer for ISO 10001/2/3 certification of your company in UAE?

by solid global experience, Sterling International Consulting FZE offers a complete turnkey solution for your ISO 10001/2/3 certification requirements in the UAE. We provide comprehensive start to finish ISO 10001/2/3 training, consulting, implementation and certification services to get your UAE organization ISO 10001/2/3 certified.


Any organization in Dubai or Abu Dhabi or any other emirates in the UAE can contact us to get ISO 10001/2/3 certification in the most professional manner. Sterling offers a unique software Effivity to automate and simplify ISO 10001-2-3 customer satisfaction system standards.