ISO 21401– Tourism & Hospitality Management System

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If you are working in the tourism sector in the UAE, you should know about ISO 21401:2018. This ISO certification signifies social, environmental, economic requirements that will allow you to establish sustainability management in the tourism sector. This document spells the aspects that you can control with the help of an accommodation establishment. Besides, it will also showcase the influence that you can enhance. You can also acknowledge that ISO 21401:2018 certification in UAE is imperative if you are related to the tourism industry. Here we will have a conversation regarding this ISO certification so that it can help you in the future.

How to get ISO certification in Dubai and Abu Dhabi?

To get this ISO certification, there are certain steps that you have to follow. Here, we will take a look at those steps, which will help you accomplish the certification. So, the steps that you have to follow are:

  • Step 1- Enhance your management system.

It is the first step that you have to take. Here, you need to identify the process of your business. Next, you have to document the processes, and you have to do it by involving your employees. After that, review and approve the document, and distribute it to your employees who need this piece of information.


  • Step 2- It is time to implement the system.

Make sure that you are performing the procedures in the way they are mentioned in the documentation. Also, check whether your employees are trained enough for the tasks that they are about to perform. You need to craft an effective reporting system that will cover inspection, corrective actions, testing, and management meeting reviews. Apart from that, it should also cover statistical techniques as well as tracking of the objectives. Also, use measurable data to monitor the efficacy of the procedure. Finally, review and take actions according to that.

  • Step 3- You have to verify that your system is effective enough

One of the best ways to verify the efficiency of the system is by conducting an audit. It will allow you to review the process as well as the system for effectiveness and compliance. Observe and monitor the sample records. It will help you to find out your management system’s strengths and weaknesses. Once you do that, it will be easier for you to take the corrective methods.


  • Step 4- Register your management system.

Now, it is the final step of the process. Here, you have to select a suitable auditing body so that they can provide you with external registration. You have to submit the documentation of your management system so that they can review it. It will help the auditing body to comprehend whether it is compatible with the standards or not. If they find it compatible, they will provide you with the certification.

What are the benefits of 21401:2018?

Now, we will look at the benefits of ISO21401:2018 certification in Abu Dhabi and Dubai.

  • It will minimize the negative social and environmental effects at the destination.
  • It will increase the community’s income and work.
  • This certification will also improve satisfaction as well as engagement.
  • It will enhance professional recognition and qualification.
  • Improvement of the local suppliers will take place.
  • Strengthening the local economy will happen.
  • The guests will become satisfied.
  • Tourist experience will improve.

So, these are the significant things that you should know about ISO 21401:2018. In case you want to know more about this certification, you can Contact Sterling International Consulting at +971 505842597 or email at for ISO 21401:2018 certification in the United Arab Emirates – UAE, Dubai & Abu Dhabi.